Financial Agreement Payment is always due at the time services are rendered. At every office visit, please be prepared to pay the full amount unless prior arrangements have been made in advance with our office. For your convenience, our office accepts checks, cash, all major credit cards, and some care credit options. There is a $20 fee for all returned checks. If you have any questions about your account with us or other financial concerns, please feel free to ask us at any time. We keep a five-year history of all financial transactions relating to your account.
We do our best to confirm our patient’s appointments by phone, text message or email. We strive to create a schedule that most efficiently provides for the dental needs of all the patients we serve. We respectfully request 24 hours’ notice to reschedule or cancel an appointment. This allows us the time to fill the appointment with a patient that is on the waiting list and to better serve the needs of all of our patients. A late cancellation or missed appointment may be subject to a $50 cancellation fee. We understand that situations occur that may hinder you from keeping your appointment and we are willing to work with you to find an appointment that works best with your schedule.
Once you have accepted a definitive treatment plan with Boise Prosthodontics, a retainer fee will be required prior to the commencement of treatment. This retainer fee will be discussed with our financial coordinator at the time you accept treatment. The remaining fees associated with your treatment must be paid in full at the time each step of treatment is completed. Often, treatment may last over several months, so we encourage our patients to make payments towards the treatment balance plan prior to the completion date of each step of treatment. Amounts due on your account which remained unpaid upon sixty (60) days after the due date will accrue interest at the rate of 0.75 % per maximum amount allowable by law, whichever is less.
Parents and/or legal guardians are responsible for full payment for minors at the time services are rendered, whether such minor is accompanied by a parent or legal guardian for any appointment.
We will make every effort to accommodate your scheduling requests within our normal business hours. In return, we ask that you help us by keeping your scheduled appointments or by notifying us at least 48 hours in advance if you are unable to keep your scheduled appointment. In the event you fail to provide proper notice, a charge of $50 per scheduled hour will be made to your account. Please note that in order to ensure that your appointment is properly rescheduled, we do not accept cancellations of scheduled appointments by voicemail message.
As a courtesy to our patients, we will file insurance claims on your behalf with your dental insurance company only. We do not file claims with any medical insurance providers. Please ensure that our office has all current insurance information on file. Despite the fact that payment is required at the time treatment is rendered, we will still submit the claim to your insurance for reimbursement. In the event we are successful obtaining reimbursement from your insurer, we will credit such reimbursements to your account or issue a refund if your account has been paid in full. Please know that your insurance policies are contracts between you and your insurance company, and we are not a party to such contracts. Therefore, it is your sole responsibility to call your insurers to inquire about your personal benefits, payments made on account, or any other insurance related matters. Boise Prosthodontics will use reasonable efforts to make you aware of any reimbursements, denial of claims, and other correspondence we have received. Please feel free to inquire during your visit to our office.